Returns policy for defective or damaged goods
1)If you receive damaged or defective goods you must inform ezvape.co.uk via email within 7 working days. Claims made after this time period will not be accepted.
2)The goods must be returned to Ezvape. We will refund to you the full cost of the goods including any delivery cost plus reasonable return delivery costs if after inspection the goods are deemed defective. If the goods are deemed not to be defective you will liable for any costs incurred returning the goods to EZvape.
3)You must return the goods to ezvape with the original invoice via recorded delivery and fully insured for the full value of the goods. You have a duty to take reasonable care of any goods whilst they are in your possession.
Returns policy for unwanted goods
1) The goods must be returned to Ezvape at your expense within 14 days of the purchase date. You must also include the original invoice. We will refund you the full cost of the goods excluding any delivery cost and a 10% restocking fee once we have received and inspected the goods.
2) Goods must be returned unused and in the original packaging. As electronic cigarettes are an oral product once used it cannot be returned unless defective.
3) You have a duty to take resonance care of any goods whilst in your possession.
4) We advise you to send any return goods via recorded delivery as EZvape will not accept responsibly for lost goods.
Atomisers are a working part of your electronic cigarette and have a limited lifespan. We accept DOA (dead on arrival) atomiser returns only and you must inform us within 48hours of receipt. Once we have received your returned atomiser according to the Returns policy for defective or damaged goods set out above we will inspect it. If after careful inspection for use we deem the atomiser to be defective we will replace the atomiser and refund any reasonable postage costs you incur returning the atomiser to us.
Please send all returns to the following address:
Unit 1 Darwen Side DP
Company No. 08101901, Registered in United Kingdom.